3m digital designs with a mimaki

[FordRecon1927]

hey all,

 

Im currently trying to get my mimaki cg 130fx II plotter to work. its brand new and im trying to run the 3m digital designs program off of it. I have installed all drivers and everything looks correct then when I go to cut my 3m program follows through and runs the cutting process as if information has been sent to my plotter and the plotters seems like it doesn't receive the information.

 

Has anyone had this problem before ? if soo what was your solution to fix it.

 

 

thanks for the help

Ryan

[WearTheFoxHat]

Have you talked to customer services for your machine or software? . The first question they are going to ask you is "are all you cables fully plugged in"?

[FordRecon1927]

yes all my cables are fully plugged in ive tried running the program on two different computers and still keep getting the same issue.

[WearTheFoxHat]

 The second  question customer services for your machine or software  is going to ask you is "is your plotter on"

[tintmeister]

I dont have that program or plotter, but iv'e had similar problems before. Somewhere in the options, i had the plotter connecting to the wrong portal. I believe its called Com 1, com 2, ect. Try those different options. once I got the right one (com 4) it worked.