customer asks to leave in the middle of shrinking back glass

[Guest fredstinting]

had a customer come in this morning in to get his 03 honda civic hatch tinted at 9am. was 25 minutes late. I shrank the back glass just as I started to wet check it and the guy tells me that it looks like this is going to take a while to tint the car and I have to take my father to the doctor at 10:30 it its like 9:45 am now. he tells me that he will come back another day. So I cleaned off his back glass and backed the car out the shop and he left.. what an ass of a customer ..... I wasted 4 feet of film for nothing ...

[Guest VaTinterPMan]

Just Roll up the film and place it inside one of the Film Tubes......Either he will come back or you will get another civic that you can use it on...just pull out the film and make sure its shrunk right for the window and boom u dont have to shrink that car its already done.....

Customers do some of the weirdest things....

[coast2coasttinting]

just cut your losses, and when he calls to reshedule. Tell him you are booked out for 2 weeks. Trust me anyone that acts like this will only be a PITA custy.

[gosurfing85]

What a jerk. I hate people that think the world revolves around them. If he calls back I would tell him we have to charge for the film wasted even though you should save it. And if he doesn't agree then so be it. Like coast said cut your loses on him

[tint123]

Woulda hit him with a nominal charge for the film and time,

As the materials and labor arent free.

Oh, and roll up the film for him to take since he now

owns it.

[Tint Eastwood]

If he calls back to reschedule just book him and when he comes in pull it into the shop and sit around for a few. Pull it back out toss him the keys and tell him your sorry but this is gonna take awhile and you had a lunch date planned so he is gonna have to come back in. With any luck it will be around 10:30 am so maybe you'll get a outta him.

[coast2coasttinting]

thats a great idea TE.

[tint123]

I would like to see him pull that with dentist, gonna take too long,

will come back later for you to finish this filling!

[chriskent85]

I would have charged him for the back glass even tho it wasnt installed insuring he would come back.

[Guest Tinter24]

Woulda hit him with a nominal charge for the film and time,

As the materials and labor arent free.

Oh, and roll up the film for him to take since he now

owns it.

x2