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For the 1st time today, Customer call's and says


FBO

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OMG that is the first time I HAVE EVER HEARD THAT!!!

LOL, Well I live in a town thats surrounded by country/farms. 99% of the cars come in have to be washed. So, this was nice for a change to work on a clean car.

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Says that he will be late 10 Minutes, because he is taking the car to car wash so I get a clean car to work on. It was a 12 Accord, I wish more Customers were like him!!

FBO - you might be the straightest guy in the world - but you know you're going to have to boof him.
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I always ask if the car is cleaned. If yes , all is good. If no, most customers say they will bring it to me that way if it makes life better for me. If they say it's not AND don't offer to clean it, as a last resort I tell a customer to bring me a washed car and I'll knock off $10 . Basically, it's a free wash for them and it's worth it for me. My ratio of working on a clean car by doing this is about 90%

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