Who is right ?

[tint123]

I bought a battery booster box from Pep Boys on Nov 18th.

The switch to turn it on so it could be used was bad.

I took and got harrassed, but was able to exchange it.

The receipt states "item is not returnable"

The Manufacturers papers in the box instruct the consumer "if the product is defective in the 1st 30 days, return it to the place of purchase for immediate exchange."

The second box loses the full charge overnight.

Tried to take it to Pep Boys to exchange under the 30 day Manufacturer policy.

So, who is right ?

Pep Boys for saying no return on the product, and refusing to make a Customer happy, or the manufacturer of the product stating in their warranty info 30 day exchange at place of purchase ?

At this point, Pep Boys has my $ and I have a defective product I cannot use.

At this point, Pep Boys will not be first on my list if they are going to sell defective products and not do the right thing.

[Guest SIR TINTSALOT]

That is why I went to Sears and bought one with a warranty. It's one of those charger/jump starters that rolls on wheels. Well worth the 80 or 90 bucks I paid. Try to get your money back and go to Sears. If you don't want one with wheels you can get one of the regular ones for like 40-50 bucks.

[Guest CajunTinter]

Quit losing money betting against the Cowboys and buy a good one from Snap On ....

[tint123]

Your feedback is noted and being considered, Cajun !

[Guest Crackz]

sears ,snap on , or walmart all have good warranties as far as pep boys if you have a receipt they have to return it if it is less than 30 days raise a stink a call a cop they have to return it

[Guest mntintguy]

I had a similar situation. I bought a power pack jump box off of one of the tool trucks and it was dead right out of the box. I waited for the driver to come in the next week only to find out that he had quit. The tool company(3 letter name) said to mail it back to them and I said that I paid for "truck" service and inflated pricing for convience that the regional rep should stop by instead. They agreed and said he would stop by.........he never did. And then one day several months later they have a new guy driving the truck and he comes by the store. I show him the brand new jump box in the package and he makes a call to the main office and tells me that it is now out of warranty and nothing could be about it. I didnt say much to him when he told me that other than him or his company did not need to worry about stopping by our shop anymore.

[mjs]

Generally speaking, "no returns" usually doesn't include warranty repair or replacement... which is actually a good policy for anything electrical.

One example would be engine ignition parts. If it's truly defective, sure, you should be able to take it back for warranty repair/replacement. But without the "no returns" part, people would just buy everything and use them as troubleshooting tools, then return all but one for a refund.

Then, when the next guy buys a "new" ignition part, it would probably end up being a used part that has already been hooked up to at least one faulty system... and might even be damaged.

In this case, I'd print out the manufacturer policy and show it to the Pep Boys manager, if you haven't already. If that doesn't work, you could mention doing a chargeback to see if that makes them more willing to help (assuming you didn't pay cash).

[tint123]

And let me guess. The battery inside this box is the one product the Chinese did NOT put lead in ?

Sadly I paid cash with Birthday money my Parents gave me. I showed the MGR of the Pep Boys the paperwork the Manufacturer included and his response was to deal with the Manufacturer on it.

Losing future business over a product that didn't cost you more than $20 (purchase price was $37.40) is